At I'm With Jesus, we want you to be delighted with your purchase. Because each item is made specifically for you after your order is placed, our return policy differs from that of traditional retail stores. Please review the following policy before placing your order.

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1. Made-to-Order Products
Most products sold by I'm With Jesus are made to order. Each item is printed or produced specifically for you after your order has been placed. Because your order is custom-made, we are generally unable to accept returns or exchanges for reasons unrelated to manufacturing defects or fulfillment errors.

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2. Returns & Exchanges
We generally do not accept returns or exchanges for:

• Ordering the wrong size

• Ordering the wrong color or style

• Change of mind

• Buyer preference

• Incorrect shipping information provided by the customer

• Minor color differences between your screen and the printed product

• Minor variations in print placement or manufacturing that do not affect the intended use of the product

Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

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3. Damaged, Defective, or Incorrect Items
If your order arrives:

• Damaged during shipping

• Defective

• Misprinted

• Incorrect due to our error

• Missing an item

please contact us within 7 days of delivery. To help us resolve your claim quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the packaging (if applicable)

• Clear photographs of the shipping label (if applicable)

• Clear photographs showing the defect or damage

Once your claim has been reviewed and approved, we will, at our discretion:

• Replace the item at no additional cost,

• Issue a full or partial refund, or

• Provide another appropriate resolution.

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4. Order Changes & Cancellations
Because production begins shortly after your order is placed, orders may only be modified or canceled before production has started. Once production has begun, we are generally unable to:

• Cancel orders

• Change product selections

• Change colors or sizes

• Change designs

• Update shipping addresses (unless permitted by the shipping carrier)

If you need assistance, please contact us as soon as possible after placing your order, and we will make every reasonable effort to accommodate your request.

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5. Shipping Issues
Estimated shipping dates are provided for convenience only and are not guaranteed. We are not responsible for delays caused by:

• Shipping carriers

• Weather

• Customs processing

• Labor disruptions

• Holidays

• Events beyond our reasonable control

If a package is marked as delivered by the carrier but cannot be located, customers should first contact the shipping carrier and check with household members or neighbors before contacting us for additional assistance.

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6. Lost or Returned Packages
If an order is returned to us because:

• An incorrect shipping address was provided,

• The package was refused, or

• The package was not claimed,

the customer may be responsible for any reshipping charges. If replacement production is required, additional production costs may also apply.

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7. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, refunds typically appear within 5–10 business days after they have been processed. Original shipping charges are generally non-refundable unless the refund is due to our error or a verified manufacturing defect.

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8. Non-Returnable Items
Unless required by law, the following items are not eligible for return or refund:

• Gift cards

• Digital products or downloadable content

• Personalized or customized products (unless defective or incorrect)

• Final sale or clearance items

• Products that have been worn, washed, altered, or damaged after delivery

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9. Chargebacks
If you experience a problem with your order, we encourage you to contact us first so we have the opportunity to resolve the issue promptly. Initiating a payment dispute or chargeback without first contacting us may delay resolution while the matter is reviewed by the payment processor.

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10. Questions
If you have any questions regarding this Return & Refund Policy or need assistance with an order, please contact us using the contact information provided on our website. We are committed to providing excellent customer service and will make every reasonable effort to resolve any concerns fairly and promptly.